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Hospitality Manager at PIH, Kigali, Rwanda - CLOSE: 15/12/2017 Kigali


Hospitality Manager at PIH, Kigali, Rwanda - CLOSE: 15/12/2017 Kigali



Job Title: Hospitality Manager


Reports to: Kayonza District Project Director


Location: Kayonza District 


Overall goal:


The Hospitality Manager takes a leading role in provision of hospitality services at PIH Rwinkwavu facilities mainly through management of conference rooms, bookings, housing/accommodation needs and meals for PIH staff, trainees and guests at the Training Centre (TC).
PIH intends to utilize its training facilities in a business model. The Hospitality Manager, equivalent to a Conference and Banqueting Manager and their overall responsibility is to streamline operations and maximize revenue for both in-house and external conferences. They will achieve customer satisfaction and build loyalty to encourage repeat bookings and revenue generation for the training center and its staff to be self-sustained. 


Tasks and responsibilities:






  1. Market the Rwinkwavu Training and Operational Research Center to diverse groups to generate revenue to support IMB operations in Rwinkwavu;

  2. Responsible for overseeing all of training center facilities and activities and manage the daily operations of training and banquet functions;

  3. Financial and Logistical management of the training center facility;

  4. Provide direct technical support and supervision of the cooperatives chief-cook and head-cleaner at Rwinkwavu Training Centre and dorms to ensure that cooking and cleaning services are provided at satisfactory levels.

  5. To oversee and supervise daily cleaning of training center hostel rooms, training rooms, and offices.

  6. To oversee and supervise laundry services at the hostel rooms;

  7. To discuss the training schedule with kitchen, cleaning and laundry staff and make the necessary hospitality arrangements for successful training events

  8. To communicate frequently with the DMET Coordinator, and the Logistics Coordinator regarding training calendar

  9. To oversee and supervise the Training Center kitchen facility to ensure timely provision of meals and coffee breaks for staff and during trainings or events

  10. To oversee and supervise the Training Center kitchen regarding stocks for food and drinks, laundry and cleaning, and ensure availability during training or events

  11. To update the reservations book for the hostel rooms, assign hostel rooms to trainees and guests, and keep records of keys and records of guests as well

  12. To respond in a timely manner to all emails and correspondence or inquiries related to TC facilities

  13. To respond to any questions from trainees and guests and to be available during trainings or events

  14. To meet with the DPD &Training Program Manager regularly and whenever needed, to address any ongoing issues related to training services

  15. Conduct tours around TC facilities with new staff and/or guests whenever needed   

  16. To be on the Housing Committee and work as the Secretary of the committee 

  17. Perform other duties as may be assigned by the District Project Director 


Qualifications Required



  • Bachelors’ degree in business and administration or related fields;

  • Minimum of 5 years experience, including 2-3 years prior experience at a supervisory or management in banqueting and events; experience in a strong Hotel Background in 3*/* Hotels in an added advantage;

  • Experience working within an international environment, ideally international organization, NGO and/or public sector experience, for example, in a minister’s private office would be an advantage.

  • Demonstrable experience in an administration/business management in a highly pressurized environment requiring tact, judgment and discretion

  • Shorthand and excellent typing skills – good computer literacy, speed and accuracy essential (MS Office, Excel, PowerPoint).

  • Excellent organizational and multitasking skills, and demonstrated project management skills

  • Proven ability to work under pressure, to tight deadlines and irregular hours

  • Bright, confident personality, well presented, highly personable

  • Ability to think ahead and anticipate needs before they arise.


How To Apply





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Category Management Jobs
Published date 08/11/2017
Views 902
Country Rwanda
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