Repair Supervisor at Bboxx Rwanda, Kigali, Rwanda – CLOSE: 19/08/2022


Repair Supervisor at Bboxx Rwanda, Kigali, Rwanda – CLOSE: 19/08/2022



Repair Supervisor


Regional Repair centre Manager


Distribution centre (DC)


Repair and Logistics

Purpose: Bboxx is a UK-based Next Generation Utility company providing affordable, reliable, and clean energy solutions to meet off-grid customers’ energy needs. Our market leading products and appliances coupled with our SMART Solar platform bring machine-learning and customer experience optimization to rural Africa. As Bboxx continues to scale its business; the equipment refurbishing workload is significantly increasing at distribution centre. As such, a Repair Supervisor manages the repair Supervisors across Bboxx repair center and is a single report to the regional repair center manager (line).  Repair supervisor is responsible for repair technician’s performance, throughput, quality of repairs and cost related reports.

Main purpose of the role: 

  • Manage the E-waste policy and end-of-life for all Bboxx branded products
  • To work closely with the Repairs technicians to achieve continuous improvement in the delivery of the repairs service and throughout.
  • To lead a team of technicians and staff in the inspection, scheduling, ordering and post inspection of repairs into repair centres
  • To ensure efficient and effective responses are provided to all enquiries and complaints regarding repairs.
  • To assist and deputise for the repair Centre staff as required.
  • Manage execution of products repair process for debugging and repair of products.
  • To accurately track and report monthly spare parts usage from repair Centre.
  • Ensure all products in the repair centre fit well within internal systems.
  • To explore future need of Bboxx Repair centre.

Team Management 

  • To Lead a team of technicians and Logistics staff in all aspects relating to the delivery of the Refurbishment.
  • To lead in the development of repair centre working environment, right first time, continuous improvement, and value for money; all through the appropriate use of resources.
  •  To lead, motivate and support staff, define workloads and priorities, and continually review, evaluate, and improve team performance in line with service targets.
  •  To undertake resource planning and prioritisation to ensure that work is carried out within agreed timescales.
  • To ensure repair Technicians and Logistics staff have the necessary training, experience, and qualifications to carry out their duties.
  • To ensure security and Health and Safety within the repair centre and working practices.
  • To conduct team meetings, 1:1 supervision sessions and other meetings
  • To lead and arrange training as appropriate.


  • Degree level education in engineering (Electronics engineering or related subjects or equivalent through relevant training and/or experience).
  • Experience working with renewable energy technologies
  • 2 years minimum work experience in SHS repairs
  • Proficiency in IT and an understanding of the value and use of new technologies in improving services.
  • An ability to lead and manage staff, plan resources, set targets and monitor performance successfully to achieve service objectives.
  • The ability to effectively communicate, orally and in writing, with individuals at all levels on both a one to one and group basis.
  • Excellent organisational skills with ability to plan workload, manage time effectively and meet deadlines whilst working under pressure.
  • Data analysis skills using MS excel.
  • Proficiency in English
  • Proficiency in French is a plus
  • Good communicator both up and down
  • Big BBOXX smile!

Job Holder

Line Manager

Human Resources

Signature and date

Signature and date

Signature and date

How to Appy

Candidate applications will be sent to: [email protected]  not later than  19th August 2022

  • Category : Other Jobs


KG 625 St, Kigali,Gasabo,Kigali City,Rwanda

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