World Vision International · Kigali, Rwanda
Branch Operations Manager
Full-time
Local applicants only
Ref: JR49474
Deadline: April 19, 2026
World Vision International is seeking an experienced Branch Operations Manager to oversee and strengthen branch-level operations across its microfinance network in Rwanda. This is a senior leadership role for someone who thrives on turning strategy into measurable results — managing branch teams, safeguarding portfolio quality, and driving financial inclusion for vulnerable communities.
“If you have a proven track record of growing microfinance operations, managing branch networks, and leading through complexity — this role was built for you.”
What you’ll do
Strategic Planning & Branch Oversight
- •Define branch operating targets aligned with the annual strategic plan and approved KPIs
- •Monitor weekly and monthly execution across all branches; intervene swiftly on underperformance
- •Oversee branch profitability and manage opening, closing, or merging of branches as needed
Strategy Implementation & Partnerships
- •Drive the 3 pillars of strategy: Savings Group (SG) linkages, traditional lending, and IT/digital implementation
- •Coordinate closely with World Vision Rwanda on SG linkage targets and field integration
- •Champion cashless operations and digital channels (3 PIN, mobile money) in all branches
Risk Management & Compliance
- •Oversee internal control systems to protect assets and reduce credit and operational risk
- •Monitor PAR, loan loss ratio, rescheduled portfolios, and audit finding closures across branches
- •Ensure full compliance with MFI/VFI policies, National Bank of Rwanda regulations, and lender covenants
People Management & Capacity Building
- •Lead recruitment, performance management, and succession planning for branch managers and team leaders
- •Conduct regular field visits (minimum 60% of time in branches) to coach and assess teams
- •Develop capacity building plans; ensure all high-performing staff have active development plans
Social Performance & Client Protection
- •Ensure the MFI reaches target clients — low-income women with dependent children, ADP areas
- •Uphold Client Protection Principles; manage client complaints and monthly reporting to Risk & Compliance
Minimum requirements
- →Degree in Economics, Accounting, Business Administration or related field
- →5–8 years of management experience in microfinance, with direct oversight of branches or regions
- →Proven track record in operational growth, portfolio quality turnaround, and cost management
- →Strong knowledge of credit risk, lending methodologies, and regulatory compliance
- →Experience managing branch managers and commercial roles in financial inclusion
- →Ability to analyse data, think critically and solve operational issues under pressure
Nice to have
- →Professional certification (ACCA, CPA or equivalent)
- →Familiarity with Client Protection Principles (CPP) and USSEPM standards
- →Experience within international MFI networks focused on financial inclusion
- →Experience with Savings Group (SG) linkage models and impact-driven microfinance
Key skills
Portfolio quality (PAR)
Credit risk management
Microfinance strategy
SG linkages
Digital financial services
People leadership
Regulatory compliance
Financial inclusion
Client protection
Ready to apply?
Submit your application through the World Vision careers portal. This position is open to local applicants in Rwanda only. The deadline is April 19, 2026 — apply now to avoid missing out.
Apply on World Vision Careers →
World Vision International is a Christian humanitarian organisation. All staff are expected to uphold its values and mission.
- ❌ NEVER pay in advance (no "transport money", no "booking fees").
- 📍 Meet in a safe, public place.
- 👀 Check the item physically before paying.
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